Hello Portal Master!
We would like to address some of the big issues users have been expressing in regards to our Global Launch.
We want everyone to know that we are still working very hard to get the Global Launch up and going as soon as we can. We don’t have a set date, but the game is still in production and on its way to more regions. Now, let’s look at some questions!

Below are a few summarized questions and concerns we saw from users outside of the recent release regions; Australia, Canada and New Zealand.
When Global Release does occur, will there be one or multiple servers?
As far as servers are concerned, we are investigating different options. We want to make sure that we have the best solution for all players. We will definitely update everyone once the plans are fixed.

Speaking of servers, will newcomers be on the same server(s) as the players from Australia, New Zealand, and Canada?
Just to reiterate, we can go either route and divide them or keep them all on the same server. However, if we do compile all regions to one server, we'll be sure to address any issues concerning newcomers catching up to players that have already been playing

Many users are concerned with the aspect of ‘being left behind’ competitive and progress-wise. Will there be any kind of incentives available for users outside AUS, NZ, and CA to help them catch up?
New events and new content are already being prepared for just this reason. We are actually planning events that specifically target new coming users to help get them all settled in.

Why is the game taking so long to be released? What sort of roadblocks are the devs facing?
We're constantly adapting to feedback with new ideas. The game is being tweaked and improved all the time. To give you all a hint of the new content we’ve been working on for the update, there’s The Cavern of Gold dungeon, Friendly Matches in Duels, Real-time PvP in Arena, and Guild Raids are all being implemented and highly considered. Below are a few other things we’re working on:

· Improving the way characters are “Powered-Up”
· Dungeon balances
· Improvements with the acquisition of Soul Stones
· Making Reward info clearer and more concise
· Better Drop Rate insights
· UX/UI (User Experience/User Interface) improvements
· Skylanders Skill animation improvements
· Rune Menu improvements
· And bug fixes
Along with more game guides and specialized content, our aim is to really help users understand and remedy any issues they may have when we update.

Heres Golden Queen guarding her riches...

There was a noticeable lack of information before and after the recent release. How is Com2us going to improve player communication in the future?
We will update the community with Dev Notes* on a regular basis across various social networks, not just on Facebook. We’re also asking CM’s (Community Managers) and other game officials to reach out to users more frequently. We will notify the plans and considered contents to users to make sure to bring a better understanding of the game.
And as always…Thank you for your patience and for sticking with us.

*Dev Notes are a little different from Dev Blogs in the way that they’re less formal, less lengthy, and can be updated more frequently. It may be a simple one-line message, a few bullet points, or a short Q and A, like this one!